Shipping and returns

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Shipping

 

FREE SHIPPING IN CANADA on orders over $200.00 before taxes.


Orders eligible for free shipping will be shipped by the least expensive method.


We offer faster shipping options at an extra cost. All shipping options are shown at checkout.


We always charge exactly what the courier charges us.


Extra shipping charge on oversize items. We pay the basic cost of the free shipping option and an extra will be charged to the order.


Every item considered oversized will will have a note in the description. 


We will charge an extra $10 on parcels of more than 1 meter long.


Local pickup available on the south shore of Montreal.

Warranty and returns

 All returns are subject to a 15% re-stocking fee.


All special orders are subject to a 50% re-stocking fee.


Returned product must be unopened and its packaging appear to be new.


No returns on any opened electronics. NO EXCEPTIONS.


All items must be returned within 30 days of original invoice date.


All returns must be accompanied by a copy of the original invoice.


All return packages must contain a packing slip and list describing the reasons for return.

 

Warranty Returns:


All warranty and product replacement issues are handled through the manufacturer of the product.
NO EXCEPTIONS.


We will assist with forwarding warranty items to the manufacturer upon request, however, the consumer remains responsible for all shipping charges and or repair costs related to the product.


Defective Returns:


Defective items are classed as a new product that is faulty, damaged, or broken from new in the box. This does not apply to product that has been broken or damaged during its first or subsequent use. 


Scale Trucks Canada will examine product on a per item basis and replace as necessary. If the product in question has been found to be used, it will fall under the Warranty Returns Policy.